Latest Vacancies

Please see below our current vacancies. For further details please complete your details and a member of the HR team will be in contact shortly. Alternatively, please provide a copy of your CV and covering letter to careers@cartersynergy.com

Refrigeration Engineer

To carry out reactive works to ensure permanent fix of issues, providing root cause feedback and analysis to the account team, so excellent service and communication with the customer is achieved.

Duties:

  • To undertake reactive works issued through the Service desk within set time frames to ensure customer expectations are met.
  • Troubleshoot & carry out diagnostic and fault finding of plant and equipment as required and advise Customer, Supervisors & Account Managers of the repairs required.
  • Reduce call volumes and gas usage by ensuring thorough investigations are carried out establishing the root cause of faults to ensure similar breakdowns are not repeated.
  • Complete all necessary paperwork, customer in store e-based systems & administration and return to relevant parties as required, in real time (same day).
  • Update all job details in PDA in real time.
  • Liaise with the Spares team to order parts where vehicle stocks are depleted / specialist parts are required.
  • Take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as appropriate.
  • Assist in achieving 100% PPM maintenance completion when required.
  • Ensure the Company is promoted in a professional manner at all times, maintaining an appropriate attitude and appearance in front of the Customer.
  • If assigned a trainee, mentor and coach them to make sure they have the necessary skills and knowledge to progress their level of competence and ultimately their career development.
  • To provide assistance within allocated stores for other engineers and maintenance teams where required.
  • Communicate to supervisors and account team to ensure business quotes for identified additional works outside of the contract.
  • Monitor and ensure van stock levels are appropriate to allow for a high first fix percentage.

Relevant:

  • Qualifications in Refrigeration
  • Minimum of three years supermarket experience

Location:

  • Multiple Locations - Get in touch

Apply

Building Services Engineer

To carry out reactive and pre planned maintenance works to ensure permanent fix of issues, providing root cause feedback and analysis, so excellent service to and communication with the customer is achieved.

Duties:

  • Carry out all maintenance tasks and PPM as scheduled to a satisfactory standard as directed by Service Desk to Customer specification and in house target levels covering Trade specific systems i.e. heating, plumbing, and Gas as appropriate.
  • To undertake reactive works issued through the Service desk within set time frames to ensure customer expectations are met.
  • Troubleshoot & carry out diagnostic and fault finding of plant and equipment as required and advise Customer, Supervisors & Account Managers of the repairs required.
  • Maintain a high level of workmanship ensuring all areas where work has been carried out are left clean and tidy.
  • Complete all necessary paperwork, customer in store e-based systems & administration and return to relevant parties as required, in real time(same day).
  • Update all job details on PDA in real time
  • Liaise with the Service Desk to order parts where vehicle stocks are depleted / specialist parts are required.
  • Monitor and ensure van stock levels are appropriate to allow for a high first fix percentage.
  • Take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as appropriate.
  • To be capable of working from drawings and specifications and other documentation without the need for direct supervision.
  • Ensures the Company is promoted in a professional manner at all times, maintaining an appropriate attitude and appearance in front of the Customer.
  • If assigned a trainee, mentor and coach them to make sure they have the necessary skills and knowledge to progress their level of competence and ultimately their career development.
  • Communicate to supervisors and account team to ensure business quotes for identified additional works outside of the contract.

Relevant:

  • Commercial Gas qualifications
  • Electrical Qualifications
  • Previous experience in a similar role

Location:

  • North East
  • North West
  • Midlands
  • Yorkshire

Apply

Field Operations Manager - Building Services South UK

Carter Synergy have a requirement for a Field Operations Manager to underpin quality and service, working in collaboration with the Field Operations Manager North UK to enable profitable growth through effective management and supervision of field engineers. The primary focus is on engineers’ productivity, HSQE, PPM & ETCW execution to achieve planned/ budgeted ‘fully loaded’ margins.

The successful candidate will ideally have trade accreditation lead in NICEIC.

Technical building services experience in multi-site and resident site is also preferable along with experience in mechanical, electrical, and public health maintenance and repair.

The role is designed to support Account Managers with field support for engineers working across multiple accounts.

This is a key role within the Building Services Management structure and business overall. Applicants therefore, must have a genuine interest in pursuing a career in management.

Apply

Service Controller

To allocate work to engineers within allocated region in an efficient and cost effective manner.

  • Allocate calls to engineers in accordance with the Service level agreements across the client base within allocated region
  • Order parts in accordance with individual job requirements ensuring they are delivered in a timely manner and accurately priced. Raise material issues which cannot be sourced to relevant personnel
  • Follow customer requirements in order to ensure chargeable work can be conducted i.e. ensure quoted works raised to appropriate personnel for authorisation
  • Keep the Team leader and Regional Manager informed of any calls that are at risk of failing their SLA before 50% of their time has expired.
  • Maintain acceptable level of backlog / open calls – Quantity / Age
  • Consistently monitor and plan engineer workload for all open calls to progress to completion
  • Ensure the customer is kept informed of job progress and attempt to resolve issues in a proactive manner
  • Use trackmate to coordinate call allocation
  • Be knowledgeable of client and engineer locations within allocated area to ensure that the allocation of calls is the most effective
  • Generate reports as required for both internal and external customers
  • Review engineer timesheets to ensure that all information is recorded accurately and in real time and escalate concerns as necessary
  • Report engineer absence & lateness to the Team leader on a daily basis to ensure accurate capture
  • Support and update 3rd party systems as necessary
  • Undertake positive customer service, dealing with any customer complaints in a professional manner as necessary
  • Assist with call logging / handling when required
  • Understand customer contracts and be able to challenge back to the customer their interpretation of SLA’s when it does not match guidelines given to us
  • Assist the management team with the preparation and submission of quotations as and when required

Relevant:

  • Previous Service Controller experience essential
  • Experience working in a fast paced environment

Location:

  • Birmingham

Apply

Procurement Controller

Responsible for developing and maintaining lowest cost solutions by developing close working relationships with suppliers. Defining and implementing a strategy which will deliver a plan to prioritise key areas of improvement within purchasing & supply functions.

  • Establish and maintain close working relationships with the Company’s key suppliers
  • Order parts and ensure that parts are collected and/or delivered within the agreed Supplier SLAs
  • Highlight problem parts / long lead parts with our suppliers to find alternative measures/sources so as not to cause disruption to service
  • Assist engineers with Reactive Calls to ensure first fix is achieved through timely and cost effective parts supply
  • Working with the team develop procurement and delivery strategies that improve reliability and make service delivery easier for our engineers
  • Ensure all purchases are made on the basis that they offer the lowest total cost solution including effective planning and stock control, within the agreed procurement / supplier framework.
  • Review parts usage and provide stock recommendations as required for both branch and van stocks.
  • Minimise the number of “open jobs” that exist due to the need for parts through regular communication with the team and suppliers, consistently reviewing the open WON status
  • Deal with queries and issues as they arise with key customers
  • Monitor the use of processes by the team, identifying where this needs correcting and providing plans / coaching to correct for both office and field teams
  • Monitor the data and accuracy within the inventory, maintaining accuracy as much as possible
  • Assist office and field teams with the Warranty returns process, and enable tracking and reporting of same
  • Assist in the creation and implementation of Cylinder Tracking processes

Relevant:

  • Previous experience working in procurement is an advantage
  • Experience working in a fast paced environment

Location:

  • Liverpool

Apply

Data Entry Clerks

We are currently recruiting two temporary Data Entry Clerk’s to provide data entry assistance to the purchase ledger team.

The role will be for two months over the summer period.

Additionally, the successful candidates will be required to:

  • Input purchase ledger invoices onto the system
  • Assist with reconciling supplier accounts
  • General ad hoc tasks within the finance department

Location:

  • Birmingham

Apply